Refund policy

Refund & Return Policy

At Kitty Roam, your satisfaction is our priority.

Returns You have 14 days from the date of delivery to request a return. To be eligible, items must be unused and in their original packaging.

To initiate a return, contact us at [your email address] with your order number and reason for return.

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days.

Damaged or incorrect items If you received a damaged or incorrect item, please contact us 

within 48 hours of delivery with a photo of the item. We will send a replacement or issue a full refund at no extra cost.

Shipping times Please note that our products are shipped internationally and delivery typically takes 10-20 business days. We appreciate your patience.

Non-returnable items For hygiene reasons, certain items such as grooming products cannot be returned once opened.

Contact 📧 u6168958633@id.gle